Privacy Policy

Your privacy matters to us.

At RPK Jewellers, we believe that trust goes beyond creating quality jewellery. It also means protecting the information you share with us.

Whenever you visit our website, place an order, create an account, subscribe to our communications, or contact our team, you may provide certain personal information to us. We collect and use this information to process your orders, provide customer support, improve our website, and offer you a safe and convenient shopping experience.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and the choices available to you regarding your personal information.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

Depending on how you interact with our website, we may collect the following types of information.

Personal Information

When you create an account, place an order, submit a return request, or contact us, we may collect:

• Full Name

• Mobile Number

• Email Address

• Billing Address

• Shipping Address

• Account Information

• Information you provide when contacting our customer support team

This information helps us process your orders, communicate with you, and provide customer support.

Payment Information

Payments made through our website are processed securely through third-party payment gateways and service providers.

We do not store your complete debit card number, credit card number, CVV, UPI PIN, passwords, or internet banking credentials on our own servers.

Payment information is handled by the relevant payment service provider according to its own privacy and security practices.

Order Information

We may collect and retain information relating to your purchases, including:

• Products purchased

• Order numbers

• Order history

• Payment status

• Shipping and delivery information

• Returns, refunds, or exchange requests

• Customer support requests related to your orders

This information allows us to manage your purchases and provide effective after-sales support.

Customer Support Information

If you contact us through email, phone, WhatsApp, social media, or other communication channels, we may retain information from those interactions.

This may include your contact details, messages, order information, and any other information you voluntarily provide to us.

We use this information to respond to your questions, resolve complaints, and improve our customer service.

Device and Website Information

When you browse or use our website, certain information may be collected automatically, including:

• IP Address

• Browser Type

• Device Type

• Operating System

• Pages Visited

• Website Interactions

• Date and Time of Visits

• Referring Website or Source

This information helps us understand how visitors use our website, identify technical issues, improve website performance, and provide a better shopping experience.

Cookies and Similar Technologies

We may use cookies and similar technologies to help our website function properly and to understand how visitors interact with our website.

Cookies may be used to:

• Remember your preferences.

• Keep items in your shopping cart.

• Maintain your account session.

• Understand website traffic and usage.

• Improve website functionality and performance.

• Provide relevant marketing or promotional communications, where permitted.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some features of the website.

How We Use Your Information

We use the information we collect for legitimate business and operational purposes, including to:

• Process and confirm your orders.

• Deliver products to the correct address.

• Process payments through our payment partners.

• Manage returns, exchanges, cancellations, and refunds.

• Send order confirmations and delivery updates.

• Provide customer support.

• Respond to enquiries and complaints.

• Maintain and manage customer accounts.

• Improve our products, services, website, and shopping experience.

• Detect, prevent, and investigate fraud, misuse, or unauthorized activities.

• Maintain the security of our website and systems.

• Send promotional offers, product launches, discounts, or other marketing communications where you have consented to receive them.

• Comply with applicable laws, regulations, legal processes, and governmental requirements.

We aim to collect only information that is reasonably necessary for the purposes described in this Privacy Policy.

How We Share Your Information

We do not sell or rent your personal information to third parties.

However, we may share certain information with trusted service providers when necessary to operate our business and provide our services.

These may include:

• Payment gateway and payment processing providers.

• Shipping and logistics partners.

• Website hosting and technology providers.

• Analytics and website performance services.

• Customer support and communication platforms.

• Marketing service providers, where applicable.

• Professional advisors, auditors, or legal service providers.

• Government authorities or law enforcement agencies where required by applicable law.

We require service providers handling personal information on our behalf to use it only for appropriate business purposes and to maintain reasonable security measures.

Marketing Communications

If you choose to receive promotional communications from us, we may send you information about:

• New jewellery collections

• Special offers

• Discounts

• Sales and promotions

• New product launches

• Events or other brand updates

You can unsubscribe from promotional emails or other marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting us directly.

Please note that even if you opt out of marketing communications, we may still send essential service-related communications, such as order confirmations, payment updates, shipping notifications, or information regarding your account or transactions.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. While we take appropriate steps to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal or regulatory requirements.

When information is no longer required, we may securely delete or anonymize it, subject to applicable legal requirements.

Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally applicable.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

• Raise a concern or complaint regarding the handling of your personal information.

To make a privacy-related request, please contact us using the contact details provided on our website.

We may need to verify your identity before processing certain requests.

Children's Privacy

Our website is not intended for children who are below the minimum age permitted to use our services under applicable law.

We do not knowingly collect personal information from children without appropriate authorization where required by law.

Third-Party Websites

Our website may contain links to third-party websites, services, payment providers, social media platforms, or other external websites.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, technology, or applicable laws and regulations.

Any updated version will be published on this page with the revised effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us through the contact details provided on our website.

RPK Jewellers
Email: rpkjewellers@hotmail.com
Phone: 9314053050
Address: Chaura rasta, Jaipur, Rajasthan, India