Returns & Refunds Policy

At RPK Jewellers, we want you to love every piece you purchase from us. If your order is not quite right, we are here to help.

Returns

We accept returns of eligible, unworn jewellery items within 14 days from the date of delivery.

Approved returns will be eligible for store credit, subject to the return conditions mentioned below. The original shipping charges are non-refundable.

A return handling/shipping fee of ₹100 may be deducted from the applicable store credit amount.

Can I Return My Order?

Yes. Eligible jewellery pieces can be returned within 14 days of delivery, provided they are unused, unworn, undamaged, and meet all return eligibility requirements.

If you would prefer a different size or design, you may request an exchange in your return request. Exchanges are subject to product availability and approval.

Return Eligibility Requirements

To qualify for a return or store credit, the item must:

• Be returned within 14 days of the delivery date.

• Be completely unworn and unused.

• Be in its original condition without any damage or alteration.

• Include all original packaging, tags, pouches, boxes, certificates, and protective materials, where applicable.

• Be free from scratches, stains, perfume, cosmetics, or other signs of use.

• Include the invoice/order details or other information requested by our team.

• Be securely packed to prevent damage during return shipping.

Items Not Eligible for Return

The following items are not eligible for return, exchange, or store credit:

• Sale, discounted, or promotional items.

• Customised or personalised jewellery.

• Mystery Boxes or Mystery Items, if applicable.

• Items that have been worn, used, altered, resized, or damaged.

• Items returned without their original packaging.

• Items showing signs of scratches, tarnishing, misuse, or other wear.

• Items returned after the 14-day return period.

[Brand Name] reserves the right to reject a return if the returned product does not meet the above requirements.

How to Initiate a Return

Step 1 — Submit a Return Request

Contact our customer support team through the return request option on our website or through our official customer support channel.

Please provide your order number, the product you wish to return, and the reason for the return.

Step 2 — Return Approval

Once your request has been reviewed and approved, our team will provide you with the return instructions and shipping details.

Step 3 — Pack Your Jewellery

Carefully place the jewellery in its original packaging along with all applicable tags, boxes, pouches, certificates, and other materials received with the order.

Please ensure the package is securely packed to prevent damage during transit.

Step 4 — Ship the Product

Send the approved return through the shipping method specified by our team. Please retain your shipping/tracking details until your return has been successfully received and processed.

Step 5 — Inspection & Store Credit

Once we receive the returned item, it will be inspected to ensure that it meets our return conditions.

Approved returns will be processed for store credit within 1–3 business days after the return has been received and approved.

Store credit is non-refundable, cannot be exchanged for cash, and may be subject to an expiry period communicated at the time of issue.

Exchanges

If you would like to exchange an eligible item for a different size or design, please mention your preference when submitting your return request.

Exchanges are subject to product availability and approval. The original item must be received and pass our quality inspection before the exchange can be processed.

If the replacement product has a higher price, the difference may be payable by the customer. If it has a lower price, the difference will be handled according to our exchange/store-credit policy.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or videos of the product and its packaging to help us investigate the issue.

Where the issue is confirmed to be a manufacturing defect, transit damage, or an incorrect item sent by us, we will provide an appropriate resolution, which may include a replacement, repair, exchange, or store credit, depending on the circumstances.

Shipping Charges

Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as an incorrect product being shipped.

Any applicable return shipping or handling charges will be communicated to the customer before the return is processed.

Price Adjustments

Product prices may change from time to time due to promotions, market conditions, or other factors.

We do not provide price adjustments or refunds for price differences on purchases made before a price change.

Important Note

Please do not send any product back without first receiving return approval and instructions from our customer support team. Unauthorised returns may be delayed or may not be accepted.